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F.A.Q.

Customer Questions

What payments are accepted on ACG.RE

ACG.RE allows you to make payments using a variety of methods including: PayPal balance, Bank account, PayPal branded debit and Credit Cards, even Bitcoin.

Can I use a credit card to pay?

Currently, you can pay using Visa, MasterCard,Paypal, Bitcoin and bank transfer. More payment options will be available on ACG.RE in the future.

How to use promotional codes?

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

Do you wrap the products before shipping?

Of course, we will carefully prepare the package and make the delivery. You will get a elaborately prepared gift.

What are the available shipping methods?

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.

Shipping & Handling

Do you offer free shipping?

Yes! It’s Free Shipping!  All courier services and shipping fees are set up by suppliers. You can choose UPS, FedEx, DHL, TNT, EMS, etc.

How long does it take to deliver?

There is no least amount of order, every single item enjoys our free delivery service.

How many items should i buy to enjoy free shipping?

There is no least amount of order, every single item enjoys our free delivery service.

Returns & Exchanges

When will I receive my refund?

The refund caused by order cancellation, refund agreement or Mediation will be process instantly from ACG.RE account. However, it may take 3-7 business days for it to display on your credit card statement.

What’s your Return policy?

If the articles you have ordered do not fit or meet your expectation, no problem!
At ACG.RE Anime Mouse Pad Online Sale store the process is convenient. Simply return your items within 30 days, no explanation required. Please note that we can only accept unused articles with the original labels. We assume the costs for return shipment. We recommend your national postal service which is the cheapest and quickest option.
The ACG.RE special 30 days return period offer, does in no case, interfere with the 14 day legal right of cancellation or the legal warranty.

We place great emphasis on a thorough and quick processing of your return. However, delays of 2-3 workdays may occur during season kick-offs, high amounts of incoming orders and the holiday season. We appreciate your patience and understanding.

Can i exchange anime mouse pad?

What if the article does not fit or you simply prefer a different?
ACG.RE’s return policy service allows a quick and simple exchange. You have the choice to exchange the articles for a different size or you can choose a completely different article. Please note that for both cases you have to fill in the additional field called “new order” on the return form and send it together with the articles back to ACG.RE. We wille assume the costs for return shipment. We recommend your national postal service which is the cheapest and quickest option.
After processing the return, your new order will be sent. We assume the costs for the new shipment!

Happy New Year 2019, get 20% discount on your cart. Coupon code: sale2019 Dismiss